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Account Manager
PRO digitizing - Eastlake, Chula Vista, CA
Account Manager
Hybrid – Full-time
The account manager who joins us will serve as the face of our company, operating autonomously, making important decisions, and acquiring and managing our largest customers. Your role is to provide ongoing support and maintain communication with our existing accounts, ensuring they receive the best possible service we can offer. You will also work to set up new accounts from our very active sources of warm leads. You’ll win a prospect’s business simply by understanding their needs, providing our exemplary service, and tailoring our experience to them.
Job Description
PRO digitizing is a small family of designers and professionals looking for a new member to help lead us to the next level. Our virtual doors opened in 2004, servicing the embroidery and apparel industry with digitizing services. You may not be familiar with apparel or embroidery but don’t let that scare you away. As long as you are curious and love to learn, we’ll take care of teaching you the rest. We are in search of an Account Manager to head our industry-leading customer service by expanding our client portfolio and supporting existing accounts. We have several sources of warm leads and it is up to you along with your team to prospect and close them.
We are seeking a professional who knows how to find their way to a decision-maker and provide creative solutions for a variety of new and existing customers. Understanding a customer’s business and needs will allow you to provide the best long-term service. Professionalism and technical expertise will be the cornerstones of your success. We are innovators and creatives looking to provide the best service and highest quality product we can offer our clients. You should be ready for a new challenge every day. If you are interested in a unique industry and love to help, we want to meet you!
Check out what we do: PROdigitizing.com.
Qualifications
- Two years experience in customer support, account management, or consultative sales; equivalent experience may suffice
- Proven ability to develop relationships with clients
- Sales or account acquisition skills
- Strong customer relations skills
- Excellent writing skills
- Exposure to the Adobe suite, preferred but not required
- Serious tech-savviness – we can’t stress this enough, you need to be comfortable and quick with the computer
- An ability to explain complex issues in simple terms
- Attention to detail & a critical eye
- Exceptional time management and organizational skills
- Agility in learning new concepts quickly
- Empathy and creativity
We want to meet you if you are…
- a proactive and driven individual – there will be no handholding
- a caring and empathetic person looking to make relationships and help others
- a self-starter with a track record of success in your professional, collegiate, and personal lives
- a staunch believer in the customer experience and a quality product as the backbone of a successful business
- a team player – both a leader and follower
- a problem solver – taking a step back and asking the right questions
- a dynamic and engaging personality
We offer
We offer competitive pay, health benefits, and paid time off. Our standard work hours are Monday through Friday, 8:00 am – 4:30 pm. Our office is in the Eastlake neighborhood of Chula Vista. This position is full-time and available immediately.
Remote work details
Our team is working in a hybrid setup, working some days at the office and some days at home. We intend to continue this. Training during the first few months will be entirely in person at our offices and you’ll transition to a hybrid arrangement after training is complete. We ask that you be prepared to work in person permanently, as we did before COVID, if we decide that is the best arrangement for the company. Note that any non-vaccinated person in the office will be required to wear a mask at all times, and we will continue to adhere to local, state, and federal requirements and recommendations to ensure the health and safety of our team and their families.
To apply
Please email your resume, directed to Ricardo at jobs@prodigitizing.com. Include the job title in the email subject. In your email, please briefly discuss your qualifications for this job and what interested you most about it. Also, tell us about something you liked from our website or social media. We look forward to reading your application.
Location
Eastlake, Chula Vista, CA
Training: in person
Post-training: hybrid
Compensation
TBD, based on experience
Benefits
Health insurance
Retirement benefits
Generous paid sick and vacation time
Schedule
Full-time, M-F, 8am-4:30pm
Availability
Immediate
Perks of the Job
Competitive Salary & Time Off
Fair pay and time off are essential for you to be comfortable and succeed. A healthy work-life balance is the key to being effective and successful!
Health & Dental
Access to our pre-tax group medical, dental, and vision plans including company contributions to medical and dental plans.
401k Retirement Plans
Coming in the next few months, you’ll have access to a retirement plan through your paycheck.
Room for Growth
We are a small company with a long, stable history and constant growth. We see a bright and successful future and invite you to help us in that growth. In exchange, we aim to provide you oppoprtunities to grow your skills and responsibilities.
Meals and snack
We’ll bring lunch, donuts, and pastries to the office every once in a while. We also have coffee, tea, and other snacks.
Continued Training + Education
PRO digitizing is better when it’s team is better. We’ll support you in your goals and provide training to reach your goals.
Interested?!
You can also send an email with any questions and we’ll set up a phone call!
