Embroidery Digitizing + Vector Art

Customer Support Specialist - Remote

PRO digitizing
parrot embroidery

Customer Support Specialist

Remote – Full-time

Are you familiar with the customization business? Do you have experience with vector graphics or embroidery design? We want to hear from you!

PRO digitizing is a small family of designers and professionals looking for a new family member to help lead us to the next level. Our virtual doors opened in 2004, servicing the embroidery and apparel industry with digitizing  and vector services. What we need is an energetic and creative Customer Support Specialist to assist in providing our industry-leading customer service. We are in search of a support superstar who has the patience and empathy to teach grandma how to use her computer and discuss technical issues with an experienced professional. If you are interested in a creative and unique industry and love to help, we want to meet you!

Job Description

The specialist who joins us will serve as the face of our company and will operate autonomously, making important decisions and interacting with some of our largest customers. You will communicate with our customers via phone, email, text, and social media. Your goal is to provide support, educate our customers, and prospect sales leads. Professionalism and technical expertise will be the cornerstones of your success. We need someone who loves to be on the phone and help people. Patience is essential. There is plenty of room to grow and learn. We are innovators and creatives looking to provide the best service and highest quality product we can offer our clients. You should be ready for a new challenge every day!

Check out what we do: PROdigitizing.com.

 

We want to meet you if you are…

  • a proactive and driven individual – there will be no handholding
  • a caring and an empathetic person looking to make relationships and help others
  • a self-starter with a track record of success in your professional life
  • a staunch believer in the customer experience and a quality product as the backbone of a successful business
  • a team player – both a leader and follower
  • a problem solver – taking a step back and asking the right questions
  • a dynamic and engaging personality

 

Qualifications

  • Familiar with the embroidery industry
  • Familiar with digitized embroidery files and/or vector art
  • At least 2 years of customer service experience (preferably with B2B customer service) – comparable experience may be suitable
  • Exposure to the Adobe suite preferred but not required
  • Serious tech-savviness – we can’t stress this enough, you need to be comfortable and quick with the computer
  • An ability to explain complex issues in beautifully simple terms
  • Attention to detail
  • Exceptional time management and organizational skills
  • Agility in learning new concepts quickly
  • Empathy and creativity

 

We offer

 We offer competitive pay, health benefits, and a retirement package, plus generous vacation and sick paid time off.

Our standard work hours are Monday through Friday, 8:00 am – 4:30 pm. Our office is in the Eastlake neighborhood of Chula Vista. This position is full-time and available immediately.

 

Remote work details

Our San Diego office team is working in a hybrid setup, working some days at the office and some days at home. We intend to continue this. Training during the first few months for a completely remote position will be entirely in person at our offices in San Diego, CA, and you will transition to a remote arrangement after training is complete.
Note that any non-vaccinated person in the office will be required to wear a mask at all times, and we will continue to adhere to local, state, and federal requirements and recommendations to ensure the health and safety of our team and their families.

 

To apply

Please email your resume, directed to Kenna at . Include the job title in the email subject. In your email, please briefly discuss your qualifications for this job and what interested you most about it. Also, tell us about something you liked on our website or social media. We look forward to reading your application.

Location

Anywhere in the United States

Training: in person
Post-training: Remotely

Compensation

TBD, based on experience

Benefits

Health insurance
Retirement benefits
Generous paid sick and vacation time

Schedule

Full-time, Mon-Fri

8am-4:30pm
Central Time

Availability

Immediate

Perks of the Job

Competitive Salary & Time Off

Fair pay and time off are essential for you to be comfortable and succeed. A healthy work-life balance is the key to being effective and successful!

Health & Dental

Access to our pre-tax group medical, dental, and vision plans including company contributions to medical and dental plans.

401k Retirement Plans

401k Retirement Plans
Coming next month, you’ll have access to our new retirement plan through your paycheck.

Room for Growth

We are a small company with a long, stable history and constant growth. We see a bright and successful future and invite you to help us in that growth. In exchange, we aim to provide you opportunities to grow your skills and responsibilities.

Meals and snack

We'll bring lunch, donuts, and pastries to the office every once in a while. We also have coffee, tea, and other snacks.

Continued Training + Education

PRO digitizing is better when its team is better. We’ll support you in your goals and provide training to help you reach them.

Interested?!

Please email your resume, directed to Kenna at jobs@prodigitizing.com. Include the job title in the email subject. In your email, please briefly discuss your qualifications for this job and what interested you most about it. Also, tell us about something you liked from our website or social media. We look forward to reading your application.

You can also send an email with any questions and we’ll set up a phone call!

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