Embroidery Digitizing + Vector Art

Account Manager - Remote

PRO digitizing
parrot embroidery

Account Manager

Remote – Full-time

Are you familiar with the customization business? Do you have experience with vector graphics or embroidery design? We want to hear from you!

We are looking for an account manager to be the welcoming voice of PRO digitizing. The account manager who joins us will serve as the face of our company, operating autonomously, making important decisions, and acquiring and managing our largest customers. Your role is to provide ongoing support and maintain communication with our existing accounts, ensuring they receive the best possible service we can offer. You will also work to set up new accounts from our very active sources of warm leads. You’ll win a prospect’s business simply by understanding their needs, providing our exemplary service, and tailoring our experience to them.

Job Description

PRO digitizing is a small family of designers and professionals looking for a new member to help lead us to the next level. Our virtual doors opened in 2004, servicing the embroidery and apparel industry with digitizing and vector services. If you have been exposed to the art world through embroidery and vector art, are curious and love to learn, and have a desire to assist new and loyal customers through account management, we are interested in knowing you. We are in search of an Account Manager to head our industry-leading customer service by expanding our client portfolio and supporting existing accounts. We have several sources of warm leads, and it is up to you and your team to prospect and close them.

We are seeking a professional who knows how to find their way to decision-making and provide creative solutions for various new and existing customers. Understanding a customer’s business and needs will allow you to provide the best long-term service. Professionalism and technical expertise will be the cornerstones of your success. We are innovators and creatives looking to provide the best service and highest quality product our clients can offer. You should be ready for a new challenge every day. If you are interested in a unique industry and love to help, we want to meet you!

Check out what we do: PROdigitizing.com.

 

Qualifications

  • Two years of experience in customer support, account management, or consultative sales; equivalent experience may suffice
  • Familiar with the embroidery industry
  • Familiar with digitized embroidery files and vector art
  • Proven ability to develop relationships with clients
  • Sales or account acquisition skills
  • Strong customer relations skills
  • Excellent writing skills
  • Exposure to the Adobe suite is preferred but not required
  • Computer literate
  • An ability to explain complex issues in simple terms
  • Attention to detail & a critical eye
  • Exceptional time management and organizational skills
  • Agility in learning new concepts quickly
  • Empathy and creativity

 

We want to meet you if you are…

  • a proactive and driven individual – there will be no handholding
  • a caring and an empathetic person looking to make relationships and help others
  • a self-starter with a track record of success in your professional life
  • a staunch believer in the customer experience and a quality product as the backbone of a successful business
  • a team player – both a leader and follower
  • a problem solver – taking a step back and asking the right questions
  • a dynamic and engaging personality

 

We offer

We offer competitive pay, health benefits, and a retirement package, plus generous paid vacation and sick time.

Our standard work hours are Monday through Friday, 8:00 am – 4:30 pm. Our office is in the Eastlake neighborhood of Chula Vista. This position is full-time and available immediately.

 

Remote work details

Our San Diego office team is working in a hybrid setup, working some days at the office and some days at home. We intend to continue this. Training during the first few months for a completely remote position will be entirely in person at our offices in San Diego, CA, and you will transition to a remote arrangement after training is complete.
Note that any non-vaccinated person in the office will be required to wear a mask at all times, and we will continue to adhere to local, state, and federal requirements and recommendations to ensure the health and safety of our team and their families.

 

To apply

Please email your resume, directed to Kenna at . Include the job title in the email subject. In your email, please briefly discuss your qualifications for this job and what interested you most about it. Also, tell us about something you liked on our website or social media. We look forward to reading your application.

Location

Anywhere in the United States

Training: in person
Post-training: Remotely

Compensation

TBD, based on experience

Benefits

Health insurance
Retirement benefits
Generous paid sick and vacation time

Schedule

Full-time, Mon-Fri

8am-4:30pm
Central Time

Availability

Immediate

Perks of the Job

Competitive Salary & Time Off

Fair pay and time off are essential for you to be comfortable and succeed. A healthy work-life balance is the key to being effective and successful!

Health & Dental

Access to our pre-tax group medical, dental, and vision plans including company contributions to medical and dental plans.

401k Retirement Plans

Coming in the next few months, you’ll have access to a retirement plan through your paycheck.

Room for Growth

We are a small company with a long, stable history and constant growth. We see a bright and successful future and invite you to help us in that growth. In exchange, we aim to provide you with opportunities to grow your skills and responsibilities.

Meals and snack

We’ll bring lunch, donuts, and pastries to the office every once in a while. We also have coffee, tea, and other snacks.

Continued Training + Education

PRO digitizing is better when its team is better. We’ll support you in your goals and provide training to reach your goals.

Interested?!

Please email your resume, directed to Kenna at jobs@prodigitizing.com. Include the job title in the email subject. In your email, please briefly discuss your qualifications for this job and what interested you most about it. Also, tell us about something you liked from our website or social media. We look forward to reading your application.

You can also send an email with any questions and we’ll set up a phone call!

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