You can submit your change request online through your account, the PRO digitizing app, or send us an email at design@prodigitizing.com . If you are having issues with the sew-out please take a picture of your sew-out and send it to us with a description of the issues you are having.

You will receive your file on the same day as your change request submission, provided it is made before 4:30 PM Pacific Standard Time.

No, most changes are free. If you are having issues with your sew-out, your change request regarding sew-out is free of charge.

Typically, resizing within certain parameters does not incur an additional fee. However, if the adjustment necessitates re-digitization of the design, there will be an additional charge. For instance, transitioning a 3” wide left chest design to a full back design spanning approximately 12” wide will incur the full price for a full back, whereas transitioning a 3” wide design to a 5” design may only incur a $10 fee.

If there is a change needed to the original artwork submitted, which changes the original appearance of the design, additional charges may apply.