Contact Us Section | Change Policy

Get in touch with us

HAVE ANY QUESTIONS?

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Sales & Support:
+1 (800)-777-4510

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International Calls:
+1 (619)-591-1084

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Text Message:
+1 (800) 777-4510

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Email Us At:
design@prodigitizing.com

Let’s talk

WE’D LOVE TO HEAR
FROM YOU!

You can always send us a message, email or check out our embroidery blog for more. We are happy to help you out!
Our office hours are Monday-Friday from 6:00am-4:30pm PST.

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Frequently Asked Questions

Do you offer bulk discounts?

Yes! We are happy to offer bulk discounts to customers with specific needs. Please contact our sales department to discuss your request. 800-777-4510 and select option 1

Do you offer same day digitizing?

Yes! Between the hours of 6 am – 12 pm PST we can accommodate most Same-Day requests.

How will I receive my file?

Once your file is completed, we will email all necessary files required to complete your sew-out. You can also access and download your files directly from your account.

What are acceptable changes after my file is delivered?

Change requests to improve the sew quality of your file are free of charge, such as adjusting an outline to improve registration. Any change request that alters the original artwork may incur an additional fee.

What is your turnaround time?

Our turnaround time for all standard orders is one business day. However, we do offer rush services at no additional cost.

Change Policy

How can I submit my change request?

You can submit your change request online through your account, the PRO digitizing app, or send us an email at design@prodigitizing.com . If you are having issues with the sew-out please take a picture of your sew-out and send it to us with a description of the issues you are having.

How soon will I get my file back after requesting a change?

You will receive your file on the same day as your change request submission, provided it is made before 4:30 PM Pacific Standard Time.

Is there a fee for my change request?

No, most changes are free. If you are having issues with your sew-out, your change request regarding sew-out is free of charge.

Is there an extra fee for a size change?

Typically, resizing within certain parameters does not incur an additional fee. However, if the adjustment necessitates re-digitization of the design, there will be an additional charge. For instance, transitioning a 3” wide left chest design to a full back design spanning approximately 12” wide will incur the full price for a full back, whereas transitioning a 3” wide design to a 5” design may only incur a $10 fee.

What are changes that require a fee?

If there is a change needed to the original artwork submitted, which changes the original appearance of the design, additional charges may apply.

Why choose us?

TRY THE DIFFERENCE!

Machines and materials are all made differently so we know that some adjustments may be necessary. If your design does not sew out correctly, we will work with you to adjust the design. If you are not satisfied, please contact us within 14 days for a full refund or credit to your account.

iPhones showcasing the Pro Digitizing app.

Place an order faster & easier with our App.

Place an order or request a quick quote easily.
Access all your files and request changes.
Download free embroidery files ready to sew out.

Don’t just take our word for it…

★★★★★

"Very happy with the results"

Have just finished embroidering the Trade Mark (LOGO) you sent this morning. I am very happy with the result and the professional manner in which you ...

Kate Collins

Personal Testimonial

★★★★★

"Very happy with the results"

Have just finished embroidering the Trade Mark (LOGO) you sent this morning. I am very happy with the result and the professional manner in which you conduct business

Kate Collins

Personal Testimonial

★★★★★

"They do an amazing job "

I have had them do two logos for me and had to make some changes, they are personable and changes were made in short order. They do an amazing job and ...

Donna M.

Facebook Reviews

★★★★★

"They do an amazing job "

I have had them do two logos for me and had to make some changes, they are personable and changes were made in short order. They do an amazing job and it is like dealing with a friend. Highly recommend.

Donna M.

Facebook Reviews

★★★★★

"You can actually talk to the digitizer"

PRO digitizing is a great company to work with. You can actually talk to the digitizer. Even though there is a 3 hour time difference, they get back to me ...

Jeanne Brown

Impressions

★★★★★

"You can actually talk to the digitizer"

PRO digitizing is a great company to work with. You can actually talk to the digitizer. Even though there is a 3 hour time difference, they get back to me and take care of my problems as soon as they open. I have used this company for several years with no problems.

Jeanne Brown

Impressions

★★★★★

"They make my work so much easier"

These people are fantastic, great designs, and the customer service is excellent , fast and professional. They make my work so much easier.

Tanya Martinez

Google Reviews

★★★★★

"They make my work so much easier"

These people are fantastic, great designs, and the customer service is excellent , fast and professional. They make my work so much easier.

Tanya Martinez

Google Reviews

★★★★★

"Best digital files I've ever had"

Best digital files I've ever had. And so helpful even when I'm not sure what I want to change my mind on design. turnaround is super fast as well. I ...

Kat Holley

Facebook Reviews

★★★★★

"Best digital files I've ever had"

Best digital files I've ever had. And so helpful even when I'm not sure what I want to change my mind on design. turnaround is super fast as well. I highly recommend them!

Kat Holley

Facebook Reviews

★★★★★

"Beyond satisfied"

I wanted to reach out and thank everyone involved, again. I couldn't have asked for better results or an easier transaction, and I will be keeping my business with you loyally. I will also ...

Rich M.

Personal Testimonial

★★★★★

"Beyond satisfied"

I wanted to reach out and thank everyone involved, again. I couldn't have asked for better results or an easier transaction, and I will be keeping my business with you loyally. I will also be referring everyone I know to your company as well. Needless to say, I am beyond satisfied with the excellence of your service. Thank you so much!

Rich M.

Personal Testimonial