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Change Policy

We understand the challenges involved in embroidery, and our goal is to simplify the process for you. Should you require any changes to your digitized file, you can conveniently submit your change request online or via our app. Our skilled digitizers will promptly address your request and provide you with the corrected file on the same business day. In the rare event that additional time is needed to resolve any issues, we will communicate with you immediately to keep you informed of the delay.

Here are some of our frequent questions regarding our change policy.

How can I submit my change request?

You can submit your change request online through your account, the PRO digitizing app, or send us an email at design@prodigitizing.com . If you are having issues with the sew-out please take a picture of your sew-out and send it to us with a description of the issues you are having.

Is there a fee for my change request?

No, most changes are free. If you are having issues with your sew-out, your change request regarding sew-out is free of charge.

What are changes that require a fee?

If there is a change needed to the original artwork submitted, which changes the original appearance of the design, additional charges may apply.

Is there an extra fee for a size change?

Typically, resizing within certain parameters does not incur an additional fee. However, if the adjustment necessitates re-digitization of the design, there will be an additional charge. For instance, transitioning a 3” wide left chest design to a full back design spanning approximately 12” wide will incur the full price for a full back, whereas transitioning a 3” wide design to a 5” design may only incur a $10 fee.

How soon will I get my file back after requesting a change?

You will receive your file on the same day as your change request submission, provided it is made before 4:30 PM Pacific Standard Time.

Download Our Free App

The PRO digitizing iPhone and iPad app makes it easy to request a quote, place new orders, view and download your designs, submit change requests, and more.